The Police Department provides vital life and safety services to city residents 24/7. It can be difficult to understand what level of service should be utilized when contacting police and emergency services. The recommendations below are meant to clarify when to call 9-1-1 and when to call crime check.
When to call 9-1-1
If you are the victim of or witness a crime that is in progress or has just occurred.
If you are the victim of a crime and the suspect remains in the area.
If you need immediate police response because you have been threatened or feel unsafe.
If you need to report a fire.
If there is a medical emergency.
When to text 9-1-1
If you need to report an emergency and don't feel safe to call 9-1-1
If you are the victim of a crime and unable to call 911 because the suspect is still nearby
If you are hearing or speech impaired and do not have TTY
If you need law enforcement or medical assistance and are unable to safely call 9-1-1
When to call Crime Check (509) 456-2233
If you are the victim of a crime or witness a crime that is no longer in progress.
If you have information about a past crime.
To add information to a previous crime report.
To report a crime after the fact which does not require an officer/deputy at the scene.